PRIVACY POLICY

PRIVACY POLICY

For Pawdrobe HQ

Last updated: May 2026

1. WHO WE ARE

Pawdrobe HQ is a UK-based business operated by Jan Greatbanks trading as Pawdrobe HQ ("I", “we”, "me", “us”, "my", “our”).

Business address:
Pawdrobe HQ, Ashbourne Road, Liverpool, Merseyside

Email address:
[email protected]

We are the data controller responsible for your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

• visit our website;

• place an order;

• contact us;

• subscribe to marketing communications;

• interact with us online.

2. YOUR RIGHTS

Under UK data protection law, you have rights including:

• the right to access your personal data;

• the right to correct inaccurate data;

• the right to request deletion of your data;

• the right to restrict processing;

• the right to object to processing;

• the right to data portability;

• rights relating to automated decision-making.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

ICO website:
Information Commissioner's Office (ICO)

3. PERSONAL DATA WE COLLECT

We may collect and process the following information:

Identity Data

• name;

• billing address;

• delivery address;

• username.

Contact Data

• email address;

• telephone number.

Transaction Data

• products purchased;

• payment details;

• order history.

Please note:

• payment card details are processed securely by third-party payment providers;

• we do not store full payment card information.

Technical Data

• IP address;

• browser type;

• device information;

• operating system;

• website usage information.

Marketing Data

• marketing preferences;

• newsletter subscriptions;

• discount code signups.

4. HOW WE COLLECT YOUR DATA

We collect personal data when you:

• place an order;

• complete forms on our website;

• subscribe to emails;

• contact us;

• participate in promotions or competitions;

• browse our website.

Some information may also be collected automatically through cookies and analytics technologies.

5. HOW WE USE YOUR DATA

We use your data only where lawful under UK GDPR.

Contractual Necessity

We process data to:

• fulfil orders;

• process payments;

• provide customer support;

• arrange deliveries.

Legal Obligations

We may process data to:

• comply with tax laws;

• maintain financial records;

• prevent fraud.

Legitimate Interests

We may use data to:

• improve website performance;

• analyse website usage;

• protect website security;

• improve customer experience.

We ensure such interests do not override your privacy rights.

Consent

Where legally required, we will obtain consent before:

• sending marketing emails;

• placing non-essential cookies;

• using certain analytics or advertising technologies.

You may withdraw consent at any time.

6. EMAIL MARKETING

If you subscribe to our mailing list or opt in during checkout, we may send:

• product updates;

• offers;

• newsletters;

• promotional content.

You may unsubscribe at any time using the unsubscribe link in emails or by contacting us.

We do not sell your personal data to third parties.

7. COOKIES

Our website uses cookies and similar technologies to:

• operate the website;

• improve functionality;

• analyse website traffic;

• remember user preferences.

Some cookies are essential for website operation.

Non-essential cookies, including analytics and marketing cookies, will only be used where you provide consent.

You can manage cookie preferences through:

• our cookie banner;

• your browser settings.

For more information, please see our separate Cookie Policy.

8. SHARING YOUR DATA

We may share personal data with trusted third-party providers including:

• payment processors;

• website hosting providers;

• delivery companies;

• email marketing platforms;

• analytics providers.

We require third parties to process personal data securely and lawfully.

We do not sell personal data.

9. INTERNATIONAL DATA TRANSFERS

Some service providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

10. DATA RETENTION

We retain personal data only for as long as reasonably necessary to:

• fulfil orders;

• comply with legal obligations;

• resolve disputes;

• maintain business records.

Retention periods may vary depending on the nature of the data and legal requirements.

11. DATA SECURITY

We implement reasonable technical and organisational measures to protect personal data.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for:

• external website content;

• privacy practices;

• third-party policies.

Users should review third-party privacy policies before providing personal information.

13. CHILDREN

Our website and products are not intended for children under 13 years of age.

We do not knowingly collect personal data from children.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Updated versions will be published on this page with a revised “Last updated” date.

15. CONTACT US

If you have questions regarding this Privacy Policy or your personal data, please contact:

Pawdrobe HQ
Jan Greatbanks trading as Pawdrobe HQ, Liverpool, United Kingdom

Email: [email protected]